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Q. What
credit cards do you accept?
A. At
this time we accept Visa, MasterCard, American Express, and
Discover.
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Q. What
do .com, .net, .org...
stand
for in an Internet address?
A. These three
extensions—.com, .net and .org—are top-level domain names in the
hierarchical Domain Name System. They are probably the most
popular
and most widely recognized top-level domain names on the
Internet.
With domainduck, you can register any valid, available domain
name
you choose within these three top-level domain names.
Here
is some information about the .ws and .tv domains. They are
owned by
the countries of Western Samoa and Tuvalu. They sold the rights
to
use the .ws and .tv as a top-level domain. .ws and .tv are 100%
globally accessible, and they can be viewed by anyone accessing
the
internet from anywhere in the world. Additionally, everyone,
regardless of location, has the ability to register/administer
.ws
and .tv domains.
All
top-level domains and the guidelines by which they function were
created 20-25 years ago. Every country was granted one top-level
domain with the exception of the US which was also given the
.com,
.net, org, .edu, and .mil top-level domains. While .com is the
most
popular extension, every top-level domain has the ability to
work in
exactly the same way. The true difference between .com and other
top-level domains is purely marketing and exposure. .ws and
.tv are
alternatives to .com. If you would like more information, please
contact us.
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Q. What
is a name server?
A. Computers
read
Internet addresses through a series of numbers called Internet
Protocol (IP) numbers. Because these numbers would be difficult
for
people to remember, user-friendly Internet addresses were
developed
using combinations of words and numbers. A name server is a
computer
that has the capability to translate, or resolve, the domain
names
we see and use in our browser windows into IP numbers. Example: www.domainduck.com is how people commonly remember and reach our
Web
site, but a name server translates these letters into the IP
number 209.41.11.228
any time a computer is directed to our site.
For more help with name servers
please
see "How
do I change my name servers?" and "How do I
register name servers."
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Q. Who
should register a domain name?
A. Anyone who
wants to establish a presence on the Internet or wants to secure
the
name for future use or resale.
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Q. Could
you explain your registration pricing?
A. Our 'basic' registration prices are $12.95
to register a domain name for one year, $25.00
for two years, $61.25
for five years, and $120.00 for ten years. The longer you register
for, the more you save.
Dot-CC domain name today for $59.95 for 1 year.
Dot-WS (WebSite) domain name registrations
are $70
for 2 years.
Dot-TV domain name registrations
are $49.95 for 1
year.
Register
Now!
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Q. I
don't have a Web site, can I still register a domain
name?
A. Yes. You
can
register a domain name at any time and start your online
identity by
using our name servers until you have access to name servers of
your
own. The free use of our name servers will point your domain to
our
"Future
Home"
page until you return to your account and specify otherwise.
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Q. What
if the domain name I want isn't available?
A. If you
search
for the availability of a name on DomainDuck and it is not
available, it means that someone else has already registered
that
domain name. DomainDuck can only register domain names that
are
available. Each Registrar is required to keep a searchable whois
database on their site for domains registered by their
customers. To
find the correct whois search you should query for particular
information related to a registered domain. Please
visit the InterNIC
Registry Whois Search. If you want to find alternate
available domains please try our NameSpin
feature.
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Q. Once
I have registered a domain name what do I do?
A. The first thing you are going to
have to
do is to find a web host (try your local ISP or http://personalweb.about.com/internet/personalweb/msub21.htm)
www.freewebsites.com
www.superiorhost.com
www.webprovider.com
and create an account with them for
the
domain name that you registered with us.
Next upload your html pages to them if you have any.
Third,
return to your DomainDuck account with your Web host's DNS server
primary and secondary host names. Remove the old ones and
add
the new ones. Finally wait up to 72 hours for all this
updating
to circulate throughout the Internet. You should now be
able to
receive e-mail and page hits.
If you are interested additional
DomainDuck products or upgrades please see our redirection
and/or e-mail
services.
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Q. Who
owns the domain name?
A. The owner
of
the domain name is the registrant information entered into our
database at the time of the original registration. To find out
the
registrant information for a domain name registered under us,
please
visit our WhoIs
Search.
For a general WhoIs search please visit the InterNIC
Registry WhoIs Search.
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Q. How much
does it cost to register a domain name?
A. Please see
our pricing
page for our competitive rates.
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Q. Why
does my newly registered domain name show up as
"available" on another registrars' WhoIs?
A. When you
register with us, your request is immediately sent to the NSI
shared
registry. They update their whois database only once
a day, so if your registered domain misses the current update you will
have to wait up to another 24 hours before your domain shows up.
The
DNS information update process is similar except this happens
worldwide and can take up to 72 hours for completion.
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Q. What
if I misspelled my domain name?
A. Please take
extra care during registration to make sure that everything is as it should
be. All registrations are final and fees are non-refundable. If you have any
doubts, try www.dictionary.com
to check your spelling.
If you have made a mistake you have three choices:
1. Keep the domain you have registered and develop
it.
2. Have us delete your ownership from the domain. (No
refund)
3. Register the new name and have one of them redirected
to the other.
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Q. What
if I forget my password?
A. When
you attempt to Log In to your account, there is a link provided for
'Forgot Your Password' - Click this link and follow the on-screen
instructions.
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Q. How
do I change my account information?
A. Login
to your account. In this area you will be able to change
your
billing information, administrative contact, technical contact,
and
name server.
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Q. How
do I change contact, billing or administrative
information?
A. Making
changes
to different aspects of your account is a relatively simple
process.
Simply visit DomainDuck and login
to your
account by entering your username, password and domain name.
You
will then be able to choose from a number of possible actions
and be
given specific instructions online on how you can complete any
changes you need to make. The only change that you will not be
able
to make is changes to the Owner information. In order for us to
change the Owner information (excluding the Owner/Organization
name
which is considered an Ownership Transfer) you will need to
email us
from within your account with a list of the current information
and
the changes you would like made.
If what you are seeking is an Owner Transfer, then please visit
the
following URL for more information. Ownership
Transfer.
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Q. How
do I renew my domain name registration?
A. If you would like to renew your domain, please
log
into
your account. When you get to the 'Your Account' Welcome!
page, Click on the link 'Domain Renewal' : Renew or extend the
registration period of your domains. Remove or Add the domains
you
would like to renew. Now all you have to do is follow the
steps that the web site gives you.
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Q. How
do I add Email forwarding to my domain name?
A. DomainDuck
offers Email Forwarding for only $10 a
year.
Here are the steps to forward your
Email:
1. Log into your account.
2. Click Manage your Domains
3. Select a domain name from your list.
4. Under 'Other Options'... Click Email Forwarding.
5. Read the directions and enter the Email address that you
want
your Email to forward to.
In 24
hours,
your 'Domain Name' Email will be forwrding to the Email address that
you selected.
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Q. How
do I change my name servers?
A. 1.
Log into your account.
2. Click "Manage your domains
3. In the drop down box, choose the domain you want the name
server
information to change for.
4. Click the button "Manage..."
5. On the left side of the screen you will see some links, click
the
one that says "Name Servers."
6. At the bottom of the page it will list your current name
servers.
"Remove" the old ones in turn.
7. "Add" the new name servers in turn. Enter the name
server names NOT the IP address. Name server names will be
something
like ns1.nameserver.com
8. Click update.
9. Now wait up to 72 hours for the change to take
place.
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Q. How
do I register name servers?
A. You first need to two IP addresses
usually provided by your ISP.
1. You need to log into your account and click on the link to manage domains.
2. Select your domain from the text box with the drop down arrow.
3. At the bottom portion of the screen there is a link "Name Server
Registration", click on that link.
4. You are then prompted to add the first part of the name server extension.
I strongly suggest that you use the ns1 and ns2 beginning extension. The rest of
the name server appears by default as your domain name. Whatever you do DO NOT
enter www for the beginning extension for your name server.
5. Enter the IP address in the text boxes directly below the name server
name, EXACTLY as the ISP has given them to you.
6. Then click on the word "Continue" with the arrow through it and
your name server is registered. You can then register the second name server.
To change name servers please see "How
do I change my name servers?"
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Q. How
do I forward (redirect) my domain name?
A. DomainDuck
offers URL Forwarding for only
$5 a
year.
Here are the steps for
URL Forwarding:
1. Log into your account.
2. Click Manage your Domains
3. Select a domain name from your list.
4. Under 'Other Options'... Click URL Forwarding.
5. Read the directions and enter the URL or IP address that you
want
your domain to forward to.
Don't forget the http://www. when entering your URL. In 24
hours,
your domain will be pointed to your web site or IP Address.
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Q. What
is 'WhoIs'?
A. The
DomainDuck 'WhoIs'
feature is a search engine connected to domain name databases around
the world. When you search for a domain name,
it
will return the registration information from the database that you
select from its pull-down menu. The registration information
includes Owner, Administrative, and
Technical contacts as well as creation / expiration dates, registrar and name
server information. To see
this in
action, Click
Here.
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Q. When
is 'WhoIs' updated?
A. When you
register with us, your request is immediately sent to the NSI
shared
registry. They update their WhoIs database once a day, so its
possible for your domain to just miss the current update. If
this
happens you will have to wait up to another 24 hours before your
domain shows up. Domain name searches at all registrar sites are
updated IMMEDIATELY after registration so that no domain name
can be
registered more than once. WhoIs lookups take between 24-48
hours to
update. You still might not find your records at some sites
because
each registrar is only required to maintain WhoIs records for
domain
names that they register. They are not required to maintain
WhoIs
records for domain names registered with other registrars.
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Q. I
have questions not answered by this FAQ page. How can I
contact
someone at DomainDuck?
A. We'll be
happy
to answer any questions you may have about DomainDuck and our
services.
If you are new to DomainDuck, you can send your questions using our
general Contact
Request.
Someone will get back to you
shortly.
If you already have a DomainDuck account, it is preferable that you contact
Customer Account
Support.
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